Payment & Refund Policy

Introduction

At Headway Global, we are committed to providing a seamless and secure experience for all our clients, whether local or global, as they enroll in our Learning & Development programs. To ensure transparency and to clarify any doubts before making a purchase, we have outlined our Payment & Refund Policy below.

Payment Methods

We offer multiple payment methods to ensure convenience for our local and global customers:

Credit/Debit Card Payments: We accept payments via Visa, Mastercard, American Express, and other major credit cards.
Payment Gateway: For global customers, we use trusted and secure payment gateways to process all transactions. The system will guide you through the payment process, ensuring it is simple and safe.
Bank Transfers: For larger transactions or corporate clients, we also offer bank transfer options. Please contact us directly for details on how to proceed.
Local Payment Options: We offer local payment methods in specific countries, which may include local card payments, mobile wallets, or other country-specific payment options.

Payment Security

We prioritize the privacy and security of all payments processed through our platform. Our payment gateway employs the latest encryption technology to ensure the protection of your personal and financial information. All payments are processed securely through SSL (Secure Socket Layer) encryption, which means your details are kept confidential and protected from unauthorized access.

We follow stringent data protection regulations and adhere to PCI DSS (Payment Card Industry Data Security Standard) to ensure your payment information is secure. Additionally, no payment details are stored on our servers after the transaction is completed, reducing the risk of any data breaches.

Payment Confirmation

Once your payment is successfully processed, you will receive a payment confirmation email. This email will include your course details, the amount paid, and an invoice for your records. You will also be granted immediate access to the learning platform once payment has been confirmed.

Refund Policy

We offer a 14-day money-back guarantee for all customers who enroll in our Learning & Development programs. If you are not satisfied with the course within the first 14 days of purchase, we will offer a full refund. The following conditions apply:

The request for a refund must be submitted within 14 days from the date of payment.
To request a refund, you must have completed no more than 20% of the course content.
Refund requests should be submitted via email to our support team, including details of your order and the reason for the refund request.

Please note that if you have accessed exclusive materials (such as downloadable files, certifications, etc.) or if the course has been completed beyond the 20% threshold, refunds may not be applicable.

Course Access and Cancellation

Once you purchase a course, your access to the content will be available immediately, and you will be able to start learning right away.
If you wish to cancel your course after the 14-day refund period, you will still retain access to the materials for the entire duration of the course, and no refund will be provided after this period.
Late cancellations or no-shows for scheduled live sessions or instructor-led training will not be refunded.

Global Customer Considerations

For our global clients, please be aware of the following additional points:

Currency Conversion: The final amount you are charged may vary based on currency conversion rates. The payment gateway will display the equivalent amount in your local currency at the time of payment.
Taxation: Depending on your location, taxes (such as VAT, GST, or other local taxes) may be applied to your order. These taxes will be calculated and displayed before finalizing the payment.

Customer Support

If you encounter any issues with your payment or if you have questions regarding the refund process, our customer support team is available to assist you. We offer support through email, live chat, and phone. Our goal is to resolve any concerns efficiently and ensure your learning experience with Headway Global is smooth.

For any questions or concerns regarding Payment & Refund Policy, please contact us at [email protected]

This Payment & Refund Policy was last updated on 02/05/2025.